Inviting people

Send an invitation

1. Open the People page and select Invite.
2. Enter the person's email address and name. A job title is optional.
3. Choose one or more roles. If you don't choose any, the person gets the Employee role, which only shows their own devices and licences.
4. Send the invitation.

The new person appears with the status Invited until they sign in for the first time.

How the invited person signs in

• If your organisation requires single sign-on: they simply sign in with SSO. No code is needed, and their account becomes active at their first sign-in.
• Otherwise: the invitation includes a one-time setup code, valid for 72 hours. They open the setup page, enter their email and the code, and choose a password. The code is shown only once, so send it to them straight away.

Rules for roles in invitations

• You can only give roles whose permissions you hold yourself, organisation-wide. This stops anyone from creating an account more powerful than their own.
• The Owner role can't be given by invitation. An existing owner assigns it afterwards.
• An invitation can carry up to 8 roles. Roles given this way apply to the whole organisation; to limit someone to one location or cost centre, see Limiting access to a location or cost centre.

When invitations are switched off

If your organisation uses automatic user provisioning (SCIM), people are created by your identity provider instead, and the Invite button is turned off. This prevents duplicate accounts.

Common questions

Someone already has an account with that email. AssetTrove tells you. If that account was deactivated, reactivate it from the People page instead of inviting again.

The setup code expired. Invite the person again or ask an owner or admin to issue a new code.