What happens when someone leaves
Deactivating a person ends their access at once and starts recovering their licences and devices.
When a person leaves, they're deactivated, either automatically through SCIM or by hand on the People page. AssetTrove then does the following.
Immediately, in the same moment
- The person's status becomes Deactivated.
- All their sessions end. They can't sign in or use any token they had.
- Their permissions stop working on any open screen.
Straight after
Licences. Every licence allocated to the person becomes a reclamation candidate with the reason User deactivated. Depending on your reclamation policy:
- the licence is reclaimed right away (the default grace period for leavers is 0 days), or
- it waits for the grace period you set, or
- it waits for approval if your organisation requires it.
See How licence reclamation works.
Devices. For every device assigned to the person, AssetTrove raises a recovery request. Devices are not unassigned automatically, because the laptop is still physically with the person until someone collects it. When it comes back, return it as usual. If it never comes back, return it with the condition Not returned, which marks it as lost.
If someone comes back
If the person is reactivated within the grace period (for example their leaving date changed), open reclamation candidates for their licences are cancelled and they keep their licences.
Protections
- You can't deactivate yourself, and only owners can deactivate other owners.
- The last active owner can't be deactivated.
- People are never deleted, so the history of who had what stays complete. To remove personal details on request, see Personal data and GDPR.