Do you still need this licence?

Your organisation uses AssetTrove to make sure software licences go to the people who need them. You received an email because a licence assigned to you looks unused, for example because you haven't opened the app for a couple of months.

Nothing has been taken away. The email simply asks whether you still need it.

How to answer

Open the link in the email. You'll see which licence it's about and two buttons:

• I still need it. You keep the licence and won't be asked again about it for a while (usually 90 days). You can add a short comment, for example "I use it for quarterly reports".
• Release it. The licence is freed so someone else can use it, or so your organisation stops paying for it. Depending on your organisation's settings, someone in IT may confirm this first.

If you don't answer

After the grace period (usually 7 days), your IT team may reclaim the licence. If you use the software again before then, the request closes by itself and you keep the licence.

If you need a licence again after it's been reclaimed, ask your IT team.

Is this email genuine?

• The link takes you to your organisation's AssetTrove page, and it works only once and only until the grace period ends.
• Just opening the page changes nothing. Only the buttons do. Mail security scanners that open links automatically can't answer on your behalf.
• AssetTrove never asks for your password in these emails. If in doubt, ask your IT team.