Reconciliation findings explained
The issues reconciliation flags besides shortfalls, what each one means and what to do about it.
Besides shortfalls, each reconciliation run lists findings: things that cost money or create risk.
| Finding | What it means | What to do |
|---|---|---|
| Duplicate licence | Someone has two licences where one covers the other, for example E3 and E5 | Reclaim the lesser one. Reclamation can do this automatically |
| Allocated but not installed | A licence was handed out, but the software hasn't been found on the person's devices for more than 60 days | Probably shelfware. Reclaim it |
| Installed without a licence | The software is installed, but the person or device has no allocation, for an entitlement counted by allocations | Allocate a licence, or remove the software |
| Expired licence still in use | The only licence covering this use has expired | Renew, or remove the software. Exposure is priced at the old contract's price |
| Leaver still using a licence | Use is attributed to a deactivated person | Check the device and reclaim |
| Unknown core count | A core-licensed product is on a device that doesn't report its cores | AssetTrove counted the vendor minimum. Check the device's hardware details |
| Virtualisation review | A core-licensed product is on a virtual machine where the host must be licensed | Check host licensing by hand; AssetTrove flags it but doesn't calculate it |
| True-up due | A product is under-licensed and the contract's true-up date is within 60 days | Fix the shortfall or prepare the true-up |
| Price unknown | There's a shortfall but no price to estimate it | Add a unit cost to the contract |
Getting findings out of AssetTrove
- They're on the Licence position page and in the Excel export.
- A webhook can notify your other systems when a run completes or a shortfall is detected.
Still have a question? Email rory@assettrove.eu and we'll get back to you.